Ebay Dispute Item Not as Described

Select your problem and click Continue. Sellers must create accurate listings and ship items in a timely and secure manner in order to ensure that buyers are satisfied with their purchases.

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If your item hasnt arrived or isnt as described contact the seller by opening a case in the Resolution Center.

. As the others have said the proper dispute to file was a not as described one. Message 2 of 8. If the buyer opens a case and claims not as described then there is no point fighting it as you risk losing the item and the money.

I think they are trying to play copy cat with Amazon which forces sellers to accept 30 day returns. Except on Amazon buyer pays shipping both ways and you can apply a restocking fee of 20. Towbar detachable electrical kit with 13-pin vehicle-specific.

What Ive learned about INAD chargebacks. Return an item for a refund. I have a buyer that says I shipped him the wrong colour phone however when I checked all my communications and the order details he didnt specify the colour.

Item Not As Described Dispute Sorry for posting this again but I can find my original post. Item not as described dispute. The Used Clothing Policy says that a coat can be listed as long as it is cleaned in accordance with the manufacturers instructions.

The process for creating an Item Not Received or Item Significantly Not As Described dispute will vary dependent on the eBay site and payment method. Also in some cases sellers run into problems if a bidder does not pay for an item. 04-08-2022 0636 AM.

In all of these cases eBay has a mechanism for disputing transactions that go awry. How payment disputes are processed eBay will submit any relevant evidence you provide about the dispute to the payment institution. As ebay dont get to see the items that are sold they have no idea whether or not you sent the buyer the item in the listing or whether or not that item is as described.

If a buyer opens a dispute because the item doesnt match the description in your listing youll find more details in the dispute summary. You are covered by the eBay Money Back Guarantee - eBay Money Back Guarantee - opens in a new tab or window if you receive an item that is not as described in the listing. Not cleaned if it is dirty or cleaned unless a stain escapes the sellers notice but cleaned.

EBay buyers are eligible to open a dispute when an item is not received or when an item arrives but the item is damaged or does not match the description in the item listing. If you dont agree with our decision after weve been asked to step in to help resolve an issue between you and a seller you can appeal by providing new information within 30 days of the case being closed. Returning an item other than the original item received.

Escalate the case to. Return requests for items not as described and. Sign in to your account.

Appeal eBays decision about a return or missing item for buyers. Falsely claiming an item was not as described. Item Not As Described - Seller Refusing Return or Refund.

So the lesson here is folks if you buy something and you dont feel like paying for it say the item is not as described harass the seller into submission if that doesnt work eBay will either force the seller to refund it or Ebay will give you your money back. If you filed an item not received INR dispute and opened a CC claim at the same time ebay would have closed the dispute you filed. Service metrics policy overview.

Using or damaging an item and then returning it. So the buyer gets 650 from eBay. Refer to eBay Return policy - eBay Return policy - opens in a new tab or window for more details.

Find your item and select Resolve a problem from the Take action menu. Opening duplicate cases using other buyer protection programs. Fitting Instructions Westfalia Towbar also suitable for VW.

When a buyer purchases an item on eBay they expect it to arrive on time and as it was described in the listing. Click the Won view. After talking to two supervisors they both confirmed any item not as described case is automatically won by buyers.

If you buy an item on eBay there may be a time when you do not receive the item you purchased or when you received a faulty item. I smelled a scam so I reached out to my CC company and opened a claim with eBay. 10-08-2020 0244 PM.

Let the seller know how they can help resolve the problem. The Report an item. Claiming an item was not received when there is proof of delivery to the address provided on the Order details page.

The Resolution Centre Resolve a problem form appears. He has now opened an. If you opened an item not as described case and the seller accepted it but does not provide a return label eBay will usually refund you and not require you to return it.

I just want as many sellers to know what I have discovered about INAD SNAD chargebacks. This is not a question. VW T5 - consisting of automatic system diagonally detachable.

For INAD Item not as described chargebacks the only thing you can do is accept a Return for Refund AND send a Return Label. Unfortunately the only way youre likely to stand any chance of coming out of this without any damage done to your selling account is if you issue the buyer with a refund before heshe has the chance to escalate the case to eBay in order to get them to force a refund.

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